Policy
Warranty

Returns Policy – K-Toys

At K-Toys we want every purchase to be a special experience.
If something doesn't go as planned, we're here to help with a fair, clear, and quick solution.

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• When does a refund apply?

We only accept return requests in the following cases:

✔️ The product was damaged upon delivery
✔️ You received a different product than the one you ordered.
✔️ There is a verifiable manufacturing defect

📌 All our products undergo a review process before being shipped to ensure their quality.

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• Time to report

To help you, it's important that you contact us within the first 48 hours after receiving your order.

This allows us to validate your case in a timely manner and provide you with an appropriate solution.

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• Required evidence

To provide you with better service, we will ask you to:

📷 Clear photographs of the product
📦 Images of the original packaging
🧾 Order number

This information helps us protect you as a customer and maintain a transparent process.

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• Cases in which a refund does not apply

To maintain the integrity of our products, we cannot accept returns in the following cases:

❌ Changes of mind or personal decision
❌ Products that have been used or handled
❌ Damage caused after delivery
❌ Products purchased on promotion or clearance

📌 Important note:
Reborn dolls are handcrafted, so they may have slight variations in color, texture, or details. These characteristics are part of their authenticity and are not considered defects.

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• Solution options

If your application is approved, we will offer you one of the following options:

✔️ Product replacement (subject to availability)
✔️ Credit for a future purchase
✔️ Partial or full refund, depending on the case evaluation

Our goal is for you to feel calm and satisfied with the solution.

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• Return shipping

If the problem was due to an error by K-Toys, we will cover the shipping cost.

In other authorized cases, the shipping cost is borne by the customer

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• Attention and follow-up

We are here to help you.
You can contact us directly via WhatsApp for fast, friendly, and personalized service at all times.

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• Final considerations

K-Toys reserves the right to evaluate each case and approve returns only when the aforementioned conditions are met.

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💡 Recommendation for your page (extra strategic)

You can close this section with a phrase that reinforces confidence:

✨ “Your peace of mind is part of the K-Toys experience”